Privacy Policy

This Privacy Policy explains how [LS Medical Group Sdn Bhd — 填注册公司名] ("LS Clinic", "we", "us") collects, uses and protects your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. By using this website or providing your personal data to us, you consent to the practices described in this policy.

1. Personal data we collect

• Contact information — name, phone number, email address, and messages you send us via WhatsApp, contact forms or social media.
• Appointment & enquiry information — treatment interests, preferred branch, and appointment details.
• Health-related information — where you voluntarily share it during consultation enquiries. Health data is sensitive personal data under the PDPA and is handled with additional care by our clinical team.
• Technical data — IP address, browser type, device information, and browsing behaviour on this website, collected via cookies and similar technologies.

2. How we use your data

• To respond to your enquiries and arrange consultations or appointments
• To provide medical aesthetic services and related patient care
• To send you promotional updates, offers and clinic news (with your consent — you may opt out at any time)
• To improve our website, services and marketing through analytics
• To comply with legal, regulatory and medical record-keeping obligations

3. Cookies, analytics & advertising

This website uses cookies and third-party tools including Google Analytics and the Meta (Facebook) Pixel to understand website usage and measure advertising effectiveness. These tools may collect information about your visit, such as pages viewed and actions taken. You may disable cookies in your browser settings, though some site features may not function fully.

4. Disclosure of your data

We do not sell your personal data. We may share your data with: (a) our group clinics and branches for the purpose of serving your enquiry; (b) service providers who support our operations (e.g. customer relationship management, messaging and appointment systems) under confidentiality obligations; and (c) authorities where required by law.

5. Data storage & security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Data is retained only for as long as necessary for the purposes described above or as required by law, including medical record retention requirements.

6. Your rights under the PDPA

You have the right to request access to and correction of your personal data, and to withdraw consent to the processing of your data for marketing purposes. To exercise these rights, contact us at:

• WhatsApp: 018-777 2568
• Email: [填写 official email]
• Address: [填写注册地址]

7. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above.